IT Outsourcing
Leave the tech to us,
focus on your success
we understand the challenges of managing an entire IT function in-house. That’s why we offer IT outsourcing services to take care of your entire IT function, from development to ongoing maintenance and support. Our team of experts will work closely with you to understand your business needs and develop and implement new IT systems that meet those needs. We also provide ongoing maintenance and support of your existing systems to ensure that they continue to meet your changing business needs. Our IT outsourcing services are flexible and scalable, allowing you to focus on your core business while we take care of your IT needs.
Application management
We provide top-notch application management services to organizations across industries. Our team of experts has extensive experience managing various types of applications, including off-the-shelf software and custom-built applications, ensuring that your business processes run seamlessly. Our application management services are designed to improve your business efficiency, reduce costs, and increase overall performance. Our application management services include;
- Application installation and configuration
- Application monitoring and performance tuning
- Application maintenance and support
- Application customization and development
- Application migration and integration
Platform Management
Our platform management services cover the entire lifecycle of your digital platform, from installation and configuration to ongoing maintenance and support. We also offer advanced monitoring and performance tuning services to optimize your platform’s performance and ensure that it meets your business needs.
DevOps Management
Our team of experts specializes in managing the entire DevOps lifecycle, from planning and development to deployment and maintenance, ensuring that your business processes run smoothly and efficiently.
Our DevOps management services cover a wide range of activities, including continuous integration, continuous delivery, and continuous deployment. We also offer advanced automation and orchestration services to streamline your development processes and improve the quality of your software.
Our team of experienced professionals has a deep understanding of the latest DevOps tools and practices, including cloud computing, containerization, and infrastructure as code.
- Continuous Integration (CI)
- Continuous Delivery (CD)
- Continuous Deployment (CD)
- Infrastructure as Code (IaC)
- Containerization
- Automation & Orchestration
Break / Fix
- Help desk and technical support
- Software and application management
- Mobile device management
- Service desk and incident management
- Website and content management
- Monitoring alerts + service restoration
- Problem, Incident & Event Management
- Helpdesk Mon-Fri 8am-6pm, Phone Support, 24×7 Customer Portal Access
- S1 – 1 hr
- S2 – 4 hr
- S3 – 8 hr
- S4 – 12 hr
- MAC – 2 business day
- Implementation & Response & Maintenance
- Reactive and scheduled response
- Root Cause Analysis
- Availability & Service Level Management
- 24×7 Monitoring
- HA not included
- Service Catalogue
- ITSM documented
- Supplier Management Not included
- Configuration Management Not included
- Knowledge Management
- Knowledge repository
- Change Management Not included
- Service Testing
- Standard service test
- Release & Deployment Management Not included
- Technical Account Management Not included
- Security
- Basic log configuration
- Audits & Reporting
- Basic log configuration
- Asset records Not included
- Capacity & Throughput Management Not included
Small Plan +
- Application deployment and management
- Cloud computing management
- Email and communication management
- Patch management and updates
- Infrastructure monitoring and reporting
- Network and application performance monitoring
- Backup / Restore
- Platform DR configuration
- Monitoring alerts, remediation and RCA
- Database management and administration
- Helpdesk 24×7, Phone Support, 24×7 Customer Portal Access
- S1 – 30 min
- S2 – 2 hr
- S3 – 4 hr
- S4 – 8 hr
- MAC – next business day response + VIP Support
- Implementation & Response & Maintenance
- Application and platform patching & upgrades
- Proactive and scheduled response, emergency resolution
- Root Cause Analysis and Recommendation
- Availability & Service Level Management
- 24×7 Monitoring, Incident triggering
- Platform level HA
- Service Catalogue
- ITSM based CMDB, Solution Design
- Supplier Management
- Escalation & reporting
- Configuration Management
- ITSM Configuration Management, Code Repository Management
- Knowledge Management
- Knowledge repository authoring
- Change Management
- Release notes in agreed change windows
- Service Testing
- Service testing and regression
- Release & Deployment Management
- Release & control management, documentation and testing, communication
- Technical Account Management
- Technical Account Management, cost reporting
- Security
- Configuration and controls, define standards, reactive measures, dashboard
- Audits & Reporting
- Log configuration and regular reporting, cost reporting
- Asset records
- Asset & Service Control
- Capacity Mgt
- Reactive Reporting
- Capacity & Throughput Management
- Basic with capacity and performance dashboard
Medium Plan +
- Server and infrastructure management
- Vendor management and procurement
- Data backup and disaster recovery
- Security management and monitoring
- Disaster recovery planning and testing
- Data center management
- High availability and fault tolerance management
- Cloud cost optimization and management
- Data loss prevention and encryption
- Disaster Recovery Plan & testing
- Monitoring alerts, remediation, RCA and PCA
- Problem, Incident & Event Management
- Helpdesk 24×7, Phone Support, 24×7 Customer Portal Access, 24×7 Account Manager Mobile
- S1 – 15 min
- S2 – 1 hr
- S3 – 2 hr
- S4 – 4 hr
- MAC – same day response + VIP Support
- Implementation & Response & Maintenance
- Application and platform patching & upgrades + Release Management
- Proactive and scheduled response, emergency resolution, preventative responses
- Root Cause Analysis and Permanent Correct Actions
- Availability & Service Level Management
- 24×7 Monitoring, Incident triggering, capacity triggers and perform resolutions
- Platform level HA and platform auto-healing capabilities DevOps
- Service Catalogue
- ITSM based CMDB, Management of CI’s and devices, Architecture and Solution Design
- Supplier Management
- Management including software, user and license management
- Configuration Management
- ITSM Configuration Management, Code Repository Management, Automation
- Knowledge Management
- Knowledge repository authoring and upgrade
- Change Management
- Release notes in agreed change windows, Training and Communications
- Service Testing
- Service testing and regression, test environment & data management
- Release & Deployment Management
- Release & control management, documentation and testing, communication and DevOps support
- Technical Account Management
- Technical Account Management, Supplier Management and financial forecasting, continuous improvement
- Security
- Configuration and controls, define standards, Governance, reporting and pro-active measures, dashboard
- Audits & Reporting
- Log configuration and regular reporting, cost controls and pro-active measures
- Asset records
- Asset & Service Control and Service Management
- Capacity Mgt
- Proactive Reporting
- Capacity & Throughput Management
- Advanced with capacity and performance dashboard and forecasting